退款政策

Please note that items may ship to you separately. All nutrition products are manufactured and shipped from the USA, through a GMP certified, FDA registered facility. Most orders should ship within 1-2 business days, via USPS. Please allow 2-3 weeks for International orders via DHL Packet Priority.  January 2020:  At this time we are only shipping to US. 

Refund Policy
Returns
All sales are considered final, with the exception of damaged or defective merchandise. To receive a replacement product or refund, we must be notified within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bextera.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bextera.com and send your item to: the address that will be provided to you through Bextera Nutrition.

Shipping
To return your product, you should mail your product to: the address we will provide to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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